RETURN POLICY

Start Your Return

Contact us at cs@devmindglow.com before sending anything back. We’ll send you return instructions and the correct address — never ship to a manufacturer or third party without our confirmation.

What Happens Next

Once we receive and inspect your item, we’ll email you a confirmation about your return status. If approved, we issue your refund directly to the original payment method. No restocking fees apply, and you won’t pay more than one shipping fee for the return process.

Your refund is processed within 7 days after approval. The time it takes for funds to appear in your account depends on your bank or card issuer — not on us.

When Things Take Longer

If you’ve received our refund confirmation but haven’t seen the money yet, start here: review your bank or credit card statement. Then contact your card issuer — they often hold or delay posting refunds. If that doesn’t resolve it, reach out to your bank for transaction tracing. Only after completing those steps, contact us at cs@devmindglow.com.

What We Require From You

You must request the return within 14 days of receiving your order. The item must be unused, in its original condition, and packed with all original packaging. Include proof of purchase — either your order confirmation or receipt — when you contact us.

For cancellations: you can cancel any order before it ships or enters production. Once shipped, cancellation is no longer possible — only returns apply.

What We Handle For You

We handle full refunds to your original payment method for approved cancellations and returns. We provide clear return instructions, verify condition upon receipt, and confirm every step by email. We don’t charge restocking fees, and we cap return-related shipping costs at one fee — even if multiple labels or shipments are involved.

Still Need Help?

Email cs@devmindglow.com with your order number and a brief description of the issue. We’ll respond within 24 business hours.